Product Privacy Notice
This Product Privacy Notice provides information about how the products described below process personal data. It explains what features each product provides, what personal data may be processed to deliver those features, why that data is needed, and how long we keep it.
It should be read together with the General Privacy Notice, which explains our general privacy practices, your privacy rights, and how we handle personal data across our business. It also describes how we protect your personal data, including relevant data protection mechanisms.
This Policy was last updated in August 26, 2026.
Antivirus
{#antivirus_for_desktop_mac_and_windows} Antivirus for Desktop (Mac and Windows)
{#official_product_name_mac-win} Official Product Name
AVG AntiVirus for Mac, AVG Internet Security for Mac, AVG Antivirus Free, AVG Internet Security
AVG Internet Security Business Edition, AVG Antivirus Business Edition, AVG File Server Business Edition, AVG Email Server Business Edition, AVG Remote Administration
(collectively as “Antivirus for Desktop”)
{#core_functionality_mac-win} Core Functionality
The Antivirus for Desktop provides protection against malicious, harmful or unwanted software and technologies as well as detection for scams. It may also detect other threats to your online privacy and inform about possible protections against these risks.
{#what_are_products_main_features_mac-win} What are Product’s Main Features
- Smart Scan is a comprehensive scan that helps detect browser threats, outdated applications, hidden viruses, system issues, online privacy threats and other issues depending on the provided features.
- Protection features provide core defenses for blocking malware and other cyberthreats including protection against malicious files, QR codes, suspicious applications, web attacks and unsafe downloads, unauthorized remote access attempts or dangerous email attachments. To do this, we scan files, programs, applications, attachments, URLs or other sources for potential threats. Sometimes, we may directly analyze suspicious files in our safe environment to make sure you are protected.
- Network inspector scans for vulnerabilities and potential security issues in your network (including for example router and connected devices).
- Firewall helps control what data goes in and out of your computer to block traffic from malicious sources and prevent unauthorized access to your device.
- CommunityIQ is a threat monitoring service for Windows and Mac which sends information about a threat detected in your device (samples of suspicious files and detection metadata) to our server, so we can observe how the threat spreads and block it. This is vital for the functioning of our Antivirus and our ability to keep your device secure.
- Hack Alerts searches and monitors email addresses associated with your Account for data breaches to alert you when your data has been compromised in a breach and your information is exposed on the dark web. This is done in cooperation with our partner SpyCloud which checks your credentials against its repository of stolen accounts. For further information please refer to its privacy policy here.
- Privacy features (such as Browser Shield, Webcam Shield, Sensitive Data Shield and other similar shields) provide an extra layer of protection for your browser data, passwords, sensitive documents, webcam, microphone or other assets against malware and unauthorized access. Sensitive data shield checks your hard drive and looks for files that contain sensitive data. It helps secure your private data by controlling which applications and users have access to selected files.
- Email Guard is a cloud-based service which monitors and scans emails from supported providers for potential threats. We create and store non-personal numeric representations of the text to help us detect potential scams and other unwanted messages. Unless you opt out, we store the whole email message (EML file with message metadata) we identified as suspected malicious to further analyze it and include it in our detection models. This helps us keep better detections and improve protection against scams. Our human reviewers may check email messages in case it is needed to investigate the accuracy of our detections (esp. in case of false negatives or false positives). Suspicious messages in the raw form are stored for 30 days and then we remove personal identifiers and keep them in our malware database. To connect to Gmail accounts, we need to ask Google for permission to use its APIs. Google allows companies to use its APIs only if they undertake to limit its use of information accessed through the APIs. As a result, Product’s use and transfer to any other product of information received from these Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
{#personal_data_we_process_mac-win} Personal Data We Process
While using Antivirus for Desktop, we collect and process the following Service and Device Data (in addition to Account Data and Billing Data, if relevant):
Service Provision (36 months)
- To monitor service functionality
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (50 months)
- To monitor messaging performance
Service Provision (36 months)
- To detect the approximate location and source of malicious software - IP address is part of malware infection file
Service Provision (36 months)
- For protection, detection, analysis, blocking, quarantining and deleting of malicious software
- For protecting files containing sensitive information (not stored)
Service Provision (36 months)
- For protection, detection, blocking, quarantining and deleting of malicious software
Service Provision (36 months)
- For protection, detection, blocking, quarantining and deleting of malicious software
Service Provision (stored locally on device only)
- To detect tracking and privacy issues and inform users about solutions
Service Provision (36 months)
- To ensure continuous functionality (installations, versions, updates, settings) and map how users interact with our product
In-product Messaging (24 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand our users’ behavior (50 months)
- To introduce a new feature or product based on previous experience (36 months)
Email Shield - Detections
- email subject
- sender email address
- email content or attachment
- detection type and name
Service Provision (1 month)
- For protection, detection, blocking, quarantining and deleting of malicious software
Service Provision
- In order to check your email and detect threats, we download it whole, together with metadata and attachments and scan it (seconds)
We store suspicious email messages for in-depth analysis and to keep our detection models up to date unless you opt out (30 days in raw form, 60 months in de-identified form)
Service Provision (60 months)
- We extract malicious identifiers from emails to maintain our threat detection models up to date
Service Provision (30 days)
- To detect malicious phone numbers, we analyse snippets of the message around detected phone numbers (few words before and after). These snippets are not connected to you
Service Provision (4 weeks)
- To ensure proper functionality and fix bugs. Stored together with the user's email address
Email Shield - Detections
- hash of the email
- user identifier
- email subject
- hash of sender email address
- domain address of sender
- detection type and name
- name of the attachments and their hashes
- country of the user
- IP addresses of mail servers (SMTP servers)
Service Provision (36 months)
- For the functionality of malware scanning and maintenance of detections
Product and Business Improvement (36 months)
- Threat statistics and internal analysis
Service Provision (36 months)
- For ensuring continuous functionality and breaking down entries in database
In-product Messaging (24 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand our users’ behavior (50 months)
- To introduce a new feature or product based on previous experience (36 months)
Service Provision (36 months)
- To check for compatibility issues in automated crash dumps
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand users’ behavior (50 months)
- To introduce a new feature or product based on previous experience (36 months)
Service Provision (36 months)
- To set up a proper product language version for Windows
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand users’ behavior based on approximate location (50 months)
- To introduce a new feature or product based on approximate location (36 months)
Service Provision (36 months)
- To determine how Antivirus should behave (e.g. if it should be activated in Windows Security Centre or not, whether it should run in passive or active mode)
Service Provision (36 months)
- For formulating rules of how Antivirus should behave in relation to other SW installed (e.g. exceptions in scanning, filtering, notifications, applying Do not Disturb rules)
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (up to 36 months)
- To improve the users' overall experience by developing new features and products
- To understand/estimate market opportunity
Service Provision (36 months)
- To recognize what features should be enabled or disabled, what product should be installed or uninstalled
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (up to 36 months)
- To improve the users' overall experience by developing new features and products
- To understand/estimate market opportunity
Service Provision (36 months)
- For security prerequisites (e.g. DNS settings check, port restrictions enabling or disabling Security status check of devices on the network)
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (36 months)
- To introduce a new feature or product based on previous experience
Service Provision (36 months)
- For opening content in given browser
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand users’ behavior (50 months)
- To introduce a new feature or product based on previous experience (36 months)
Note that samples (files, URLs and other malicious identifiers) used for malware analysis are kept in our systems as long as it is necessary to ensure proper functionality of the AV product. These samples are not connected with users or other individuals and the retention periods indicated above do not apply to this use.
The third-party analytics tools we use for Antivirus for Desktop is Google Analytics.
{#antivirus_for_mobile_android} Antivirus for Mobile (Android)
{#official_product_name_android} Official Product Name
AVG AntiVirus Free for Android, AVG AntiVirus Pro for Android (collectively as “Antivirus for Mobile (Android)”)
{#core_functionality_android} Core Functionality
Antivirus for Mobile (Android) provides people with essential mobile cybersecurity with added privacy features. It helps block malware, check the safety of installed apps, and scan public Wi-Fi networks for possible security weaknesses.
{#what_are_products_main_features_android} What are Product’s Main Features
- Device Scan scans your device or a specific file for malware apps and files and various types of cybersecurity vulnerabilities.
- Wi-Fi Security and Speed Check enables you to scan your network for vulnerabilities, and tests the speed of the network.
- Web Shield helps detect and notify you when accessing a malicious website that could represent a potential online security risk for you.
- App Locking helps protect your sensitive apps with a PIN, pattern, or fingerprint.
- App Insights allows you to view which permissions are required by your installed apps.
- Clean Junk analyzes the space on your device and displays the amount of storage space that is being used by junk files.
- Photo Vault allows you to protect access to your photos with a PIN code.
- Hack Alerts searches and monitors email addresses associated with your Account for data breaches to alert you when your data has been compromised in a breach and your information is exposed on the dark web. This is done in cooperation with our partner SpyCloud which checks your credentials against its repository of stolen accounts. For further information please refer to its privacy policy here.
- Privacy Audit provides the user with an evaluation of installed apps based on data collected and permissions asked by the app compared to similar apps. The feature also compares its findings with the app’s privacy policy declarations.
- VPN feature helps protect your online privacy by encrypting your online communication. It allows you to pick a specific location to be connected from. Our VPN Policy sets out the basis on which any data we collect from you, or that you provide to us, will be processed by us.
- Scam Protection helps warn you if you tap a dangerous link from an email, SMS, or messaging app by checking the URLs you visit.
- Email Guard is a cloud-based service which monitors and scans emails from supported providers for potential threats. We create and store non-personal numeric representations of the text to help us detect potential scams and other unwanted messages. Unless you opt out, we store the whole email message (EML file with message metadata) we identified as suspected malicious to further analyze it and include it in our detection models. This helps us keep better detections and improve protection against scams. Our human reviewers may check email messages in case it is needed to investigate the accuracy of our detections (esp. in case of false negatives or false positives). Suspicious messages in the raw form are stored for 30 days and then we remove personal identifiers and keep them in our malware database. To connect to Gmail accounts, we need to ask Google for permission to use its APIs. Google allows companies to use its APIs only if they undertake to limit its use of information accessed through the APIs. As a result, Product’s use and transfer to any other product of information received from these Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
- SMS Guard scans incoming messages for potential scam.
- Call Guard helps identify scam, junk, or business calls. Calls can be either labelled or automatically blocked per user preference. The feature is provided in cooperation with Hiya Inc.
{#personal_data_we_process_android} Personal Data We Process
While using Antivirus for Mobile (Android), we collect and process the following Service and Device Data (in addition to Account Data and Billing Data, if relevant):
Service Provision (36 months)
- To monitor service functionality
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (50 months)
- To monitor messaging performance
Service Provision (36 months)
- To detect the approximate location and source of malicious software - IP address is part of malware infection file
Service Provision (36 months)
- For the functionality of malware scanning and analysis
Service Provision (36 months)
- For the functionality of malware scanning
Service Provision (36 months)
- For detection of malicious websites
Service Provision (36 months)
- To search for your credentials in data breaches.
- To send a requested report to you on whether or not their credentials have leaked.
Product and Business Improvement (36 months)
- To improve the user's overall experience
Service Provision (36 months)
- To send a requested report to you on whether or not their credentials have leaked.
Product and Business Improvement (36 months)
- To improve the user's overall experience
Service Provision (36 months)
- To ensure continuous functionality (installations, versions, updates, settings)
Product and Business Improvement
- To understand the user's behavior (14 months)
- To improve the user's overall experience (36 months)
Service Provision
- In order to check your email and detect threats, we download it whole, together with metadata andattachmentsand scan it. (seconds)
We store suspicious email messages for in-depth analysis and to keep our detection models up to date unlessyouopt out (30 days in raw form, 60 months in de-identified form)
Service Provision (60 months)
- We extract malicious identifiers from emails to maintain our threat detection models up to date
Service Provision (30 days)
- To detect malicious phone numbers, we analyse snippets of the message around detected phone numbers (fewwordsbefore and after). These snippets are not connected to you.
Service Provision (36 months)
- For the functionality of malware scanning
- To evaluate senders’ reputation
Service Provision (4 weeks)
- To ensure proper functionality and fix bugs. Stored together with the user’s email address
Email Guard - Detections
- hash of the email
- userID
- email subject
- hash of sender email address
- domain address of sender
- detection type and name
- name of the attachments and their hashes
- country of the user
- IP addresses of mail servers (SMTP servers)
Service Provision (36 months)
- For the functionality of malware scanning and maintenance of detections
Product and Business Improvement (36 months)
- Threat statistics and internal analysis
Email Guard - Detections
- email subject
- sender email address
- email content or attachment
- detection type and name
Service Provision (1 month)
- For protection, detection, blocking, quarantining and deleting of malicious software
Call Guard
- incoming phone numbers, line type, country (for incoming non-contact calls); time, length and disposition ofphone call
Service Provision (36 months, incoming phone number removed after 30 days)
- For the functionality of call filtering and evaluation of caller reputation.
Product and Business Improvement (12 months)
- To fix bugs, improve the detection models and to create, use and store aggregated statistics derived from callinformation to help us analyze unsolicited calls. The information is not connected to you.
SMS Guard
- text messages with URLs or sent by senders not in the contact list stripped off the user personal identifiers(may include phone numbers, emails, crypto identifiers, identifiers offered to user as target for user’s requestedresponse or other identifiers associated with the text message)
Service Provision
- For detection of malicious SMS (texts stripped off the personal identifiers together with URLs and other senderidentifiers are stored up to 5 years)
Service Provision (36 months)
- To ensure functionalities of the product and its features
In-product Messaging (24 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand our users’ behavior (50 months)
- To recognize reinstalls of the app on the same device (36 months)
Third-party Ads (not stored after provision)
- We process Advertising ID only for IronSource which allows it to place advertisements
Service Provision (36 months)
- To ensure functionalities of the product and its features
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand users’ behavior (50 months)
- To improve the user's overall experience by developing new features and products (36 months)
Service Provision (36 months)
- Delivering geo-specific changes to app’s configuration (can be controlled by both local/on-device or remote features)
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand users’ behavior based on approximate location (50 months)
- To introduce a new feature or product based on approximate location (36 months)
Service Provision (30 days)
- For white-labeled versions of the app sold through partner carriers serves as unique ID connected with license
- For customer service purpose to verify that the user contacting customer support has valid and working license for the product
Service Provision (36 months)
- To define rules for malware protection
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (36 months)
- To improve the product or its feature based on the user’s feedback and use
Service Provision (36 months)
- For security prerequisites
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand users’ behavior (50 months)
- To introduce a new feature or product based on previous experience (36 months)
Note that samples (files, URLs and other malicious identifiers) used for malware analysis are kept in our systems as long as it is necessary to ensure proper functionality of the AV product. These samples are not connected with users or other individuals and the retention periods indicated above do not apply to this use.
These are the third-party analytics tools we use for Antivirus for Mobile (Android):
- Google Analytics
- Google Firebase and Crashlytics Analytics for Android
- AppsFlyer
- Singular
The free version of Antivirus for Mobile (Android) serves relevant third-party advertisements. These are the advertising partners we use for this product:
- Google AdMob
- Amazon
- Facebook Audience Network
- InMobi
- AppLovin
- Unity Technologies
- IronSource
- Liftoff Mobile
For further information regarding our third-party ads partners, including their privacy policies, please refer to our Consent Policy.
{#antivirus_for_mobile_ios} Antivirus for Mobile (iOS)
{#official_product_name_ios} Official Product Name
{#core_functionality_ios} Core Functionality
AVG Mobile Security for iOS provides protection for your browsing, passwords, photos and Wi-Fi. The product consists of several free and paid features, such as Hack Alert and VPN, which are described in detail below.
{#what_are_products_features_ios} What are Product’s Features
- Web Shield helps detect and notify you when accessing a malicious website that could represent a potential online security risk for you.
- Hack Alert looks for leaked personal information, whether your data has been compromised in a breach and your information is exposed on the dark web. If we identify new breaches we alert you based on the email address you submitted. This is done in cooperation with our partner SpyCloud which checks your credentials against its repository of stolen accounts. For further information please refer to its privacy policy here.
- Photo Vault locks your photos in an encrypted vault and helps secure them with a PIN, Touch ID, or Face ID so that only you have access to them.
- VPN feature helps protect your online privacy by encrypting your online communication. It allows you to pick a specific location to be connected from. Our VPN Policy (together with any other documents referred to in it) sets out the basis on which any data we collect from you, or that you provide to us, will be processed by us.
- Email Guard is a cloud-based service which monitors and scans emails from supported providers for potential threats. We create and store non-personal numeric representations of the text to help us detect potential scams and other unwanted messages. Unless you opt out, we store the whole email message (EML file with message metadata) we identified as suspected malicious to further analyze it and include it in our detection models. This helps us keep better detections and improve protection against scams. Our human reviewers may check email messages in case it is needed to investigate the accuracy of our detections (esp. in case of false negatives or false positives). Suspicious messages in the raw form are stored for 30 days and then we remove personal identifiers and keep them in our malware database. To connect to Gmail accounts, we need to ask Google for permission to use its APIs. Google allows companies to use its APIs only if they undertake to limit its use of information accessed through the APIs. As a result, Product’s use and transfer to any other product of information received from these Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
- SMS Guard, if available in the product, scans incoming messages for potential scam.
- Call Guard, if available in the product, helps identify scam, junk, or business calls. Calls can be either labelled or automatically blocked per user preference. The feature is provided in cooperation with Hiya Inc.
{#personal_data_we_process_ios} Personal Data We Process
While using Mobile Security for iOS, we collect and process the following Service and Device Data (in addition to Account Data and Billing Data, if relevant):
Service Provision (36 months)
- For detection of malicious websites
Service Provision (36 months)
- To manage the number of concurrent active connections, and handle abuse
Product and Business Improvement (36 months)
- To improve the user's overall experience
Service Provision (36 months)
- To plan for increased network demand and capacity
Service Provision (36 months)
- To troubleshoot our service and plan for new network capacity
Service Provision (36 months)
- To plan for new network capacity and server improvements
Product and Business Improvement (36 months)
- To improve the user's overall experience
Service Provision (36 months)
- To send a requested report to you on whether or not their credentials have leaked
Product and Business Improvement (36 months)
- To improve the user's overall experience
Service Provision (36 months)
- To ensure continuous functionality (installations, versions, updates, settings)
Product and Business Improvement
- To understand the user's behavior (14 months)
- To improve the user's overall experience (36 months)
Service Provision
- In order to check your email and detect threats, we download it whole, together with metadata and attachments and scan it. (seconds)
We store suspicious email messages for in-depth analysis and to keep our detection models up to date unless you opt out (30 days in raw form, 60 months in de-identified form)
Service Provision (60 months)
- We extract malicious identifiers from emails to maintain our threat detection models up to date
Service Provision (30 days)
- To detect malicious phone numbers, we analyse snippets of the message around detected phone numbers (few words before and after). These snippets are not connected to you.
Service Provision (36 months)
- For the functionality of malware scanning
To evaluate senders’ reputation
Service Provision (4 weeks)
- To ensure proper functionality and fix bugs. Stored together with the user’s email address
Email Guard - Detections
- hash of the email
- userID
- email subject
- hash of sender email address
- domain address of sender
- detection type and name
- name of the attachments and their hashes
- country of the user
- IP addresses of mail servers (SMTP servers)
Service Provision (36 months)
- For the functionality of malware scanning and maintenance of detections
Product and Business Improvement (36 months)
- Threat statistics and internal analysis
Email Guard- Detections
- email subject
- sender email address
- email content or attachment
- detection type and name
Service Provision (1 month)
- For protection, detection, blocking, quarantining and deleting of malicious software
Call Guard
- incoming phone numbers, line type, country (for incoming non-contact calls); time, length and disposition of phone call
Service Provision (36 months, incoming phone number removed after 30 days)
- For the functionality of call filtering and evaluation of caller reputation.
Product and Business Improvement (12 months)
- To fix bugs, improve the detection models and to create, use and store aggregated statistics derived from call information to help us analyze unsolicited calls. The information is not connected to you.
SMS Guard
- text messages with URLs or sent by senders not in the contact list stripped off the user personal identifiers (may include phone numbers, emails, crypto identifiers, identifiers offered to user as target for user’s requested response or other identifiers associated with the text message)
Service Provision
- For detection of malicious SMS (texts stripped off the personal identifiers together with URLs and other sender identifiers are stored up to 5 years)
Service Provision (36 months)
- For user support and troubleshooting
Product and Business Improvement
- To understand the user's behavior and product development planning (14 months)
- To improve the user's overall experience (36 months)
Service Provision (36 months)
- For user support and troubleshooting
Product and Business Improvement
- To understand the user's behavior and product development planning (14 months)
- To improve the user's overall experience (36 months)
Service Provision (30 days)
- For white-labeled versions of the app sold through partner carriers serves as unique ID connected with license
- For customer service purpose to verify that the user contacting customer support has valid and working license for the product
These are the third-party analytics tools we use for Mobile Security for iOS:
-
Google Firebase Analytics and Crashlytics for iOS
-
AppsFlyer
-
Singular
{#antitrack} AntiTrack
{#official_product_name_anti} Official Product Name
AVG AntiTrack for Windows, AVG AntiTrack for Mac, AVG AntiTrack for Android (collectively as “AntiTrack”)
{#core_functionality_anti} Core Functionality
AntiTrack helps keep your online activities and digital footprint private. Its key features help to obscure your identity from tracking and fingerprinting attempts made by browsers and individual websites.
{#what_are_products_features_anti} What are the Product’s Features
- Anti Fingerprinting helps stop scripts from fingerprinting the user’s device and tracking their browsing behavior across the web.
- Fingerprint Randomizer will automatically change the user’s digital ‘Fingerprint’ in regular intervals, or allow the user to manually change said ‘Fingerprint’.
- Browser cleanup helps the user manage browsing history and cookies by allowing the user to manually clear this information or schedule an automatic deletion at a specific time.
- Browser protection helps users stay protected from online tracking attempts and similar threats through supported browsers. Any time a suspicious script (tracking attempt) encounters the user’s ‘Fingerprint’, the user is notified.
- Allowed Websites and whitelisting processes allows the user to add their favorite websites into the Allowed Websites list so that their stored browser data is not be cleared during the automatic and manual cookie clearing process. Additionally, no anti-tracking measures will be active on these websites once they are added to the Allowed Websites list.
- System Privacy helps stop third parties from seeing, tracking, and collecting customer information from the supported operating system. Specifically, this is related to the customer’s computer login security, protecting files and data on that machine, and keeping the customer’s computer activities private.
{#personal_data_we_process_anti} Personal Data We Process
We process only the following Service and Device Data (in addition to Billing Data for paid version or Account Data if necessary):
Service Provision (36 months)
- To provide feature enhancement, customer support and product maintenance
Service Provision (processed on device, not stored)
- To show Browser Protection and Cookie Cleanup status in the product, and identify the default browser for opening the links from the app.
- To check the browser extension status (only in supported browsers)
- To obfuscate browser information as part of the Anti-Fingerprint feature
Service Provision (processed on device, not stored)
- To identify the “Total (number of) Cookies, and Tracking Cookies” available for a browser
- To perform the cookie cleanup (delete the cookies, cache, and browser history).
Service Provision (processed on device, not stored)
- To add websites into the Allowed Websites list.
Service Provision (processed on device, not stored)
- To identify website trackers on the website that the user is visiting and determine if the Javascript/Html is a tracker or not.
In-product messaging (6 months)
- To update the user about product status
Service Provision (90 days)
- To ensure continuous functionality
Service Provision (36 months)
- To ensure proper functionality and resolve reported problems with URLs
Service Provision (36 months)
- To provide user support, troubleshooting, and product development planning
Product and Business Improvement (36 months)
- When developing new features - to adjust the scope of the feature based upon the requirements and the functionality of certain operating systems
- To better understand how users’ interact with certain aspects
36 months
- To segment updates by location
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (36 months)
- To determine which segments of our users to roll out a new feature or product
- To better understand how users’ interact with certain aspects
Service Provision (36 months)
- To install the product, provide application updates, customer support
Product and Business Improvement (36 months)
- To better understand how users’ interact with certain aspects
The third party analytics tools we use for the AntiTrack are Firebase and Apple Appstore crashlytics.
{#alarm-clock} Alarm Clock
{#official_product_name_alarm} Official Product Name
{#core_functionality_alarm} Core Functionality
Alarm Clock provides an alarm clock for Android devices, using built in system features users can schedule alarms and customize their behavior in many ways.
{#what_are_products_features_alarm} What are Product’s Features
- Alarm Clock schedules a one time alarm or repeated alarms, customize sound and other behavior while alarms go off and set many other parameters. This feature does not require any special permission, except when a user wants to use a local sound file for their alarms, the app asks to access device storage.
- Timer schedules timers that would go off after desired time is passed. On the technical level timers are just different method of scheduling alarms
- Reminders are a different method of scheduling alarms tailored towards use cases when one needs to remind themselves about something. Unlike regular alarms, reminders can be set with a specific date in the future and the way they go off is more subtle than alarms that are designed to wake users up.
- Stopwatch can measure elapsed time. Stopwatch does not need any special permission to function.
- My Day is a feature that can be optionally brought to the foreground after an alarm is dismissed. My Day is designed to provide useful information to users in the morning. My Day shows weather forecasts and it can be optionally more precise if the user provides permission to determine location from device. My Day also optionally provides information about upcoming events if users agree to access their device calendar.
{#personal_data_we_process_alarm} Personal Data We Process
While using Alarm Clock, we collect and process the following Service and Device Data (in addition to Billing Data for paid version):
Service Provision (36 months)
- To monitor service functionality
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (14 months)
- To monitor messaging performance
Service Provision (36 months)
- Replaced with city/country for delivering geo-specific changes to app’s configuration (both local or remote)
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (14 months)
- To monitor messaging performance
Service Provision (36 months)
- To ensure continuous functionality (installations, versions, updates, settings) and map how users interact with our product
In-product Messaging (24 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand our users’ behavior and users’ acquisition (14 months)
- To consider roadmap for type of features and products we want to develop in future (36 months)
Service Provision (up to 36 months)
- To identify correct installation
In-product Messaging (24 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand our users’ behavior (14 months)
- To recognize reinstalls of the app on the same device (36 months)
Third-party Ads (not stored after provision)
- We process Advertising ID which allows ad placement
Service Provision (36 months)
- To ensure functionalities of the product and its features. For example to inform users about settings that make alarm scheduling more reliable on specific devices.
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand our users’ behavior (14 months)
- To determine whether a new feature or product should be developed for subset of users (36 months)
Service Provision (36 months)
- Delivering geo-specific changes to app’s configuration (both local or remote)
- Related to My Day feature which can show weather forecasts
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand users’ behavior based on approximate location (14 months)
- To introduce a new feature or product based on approximate location (36 months)
Service provision (36 months)
- To provide an overview of upcoming events on My Day Screen. Specific content of users calendar is only processed locally on user device and never stored anywhere.
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (14 months)
- To better understand users’ behavior
Service provision (36 months)
- For functionality of our features, providing error messaging
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand users’ behavior (14 months)
- To introduce a new feature or product based on previous experience (36 months)
These are the third-party analytics tools we use for Cleaner for Android:
- Google Firebase Analytics and Crashlytics for Android
- AppsFlyer
- Singular
The ad-supported version of Alarm Clock serves relevant third-party advertisements. These are the advertising partners we use for this product:
- Google AdMob
- Facebook Audience Network
- InMobi
For further information regarding our third-party ads partners, including their privacy policies, please refer to our Consent Policy.
{#batterysaver} Battery Saver
{#official_product_name_battery} Official Product Name
{#core_functionality_battery} Core Functionality
Battery Saver is a tool designed to extend the battery life of your PC by reducing internal and external power demands.
{#what_are_products_features_battery} What are Product’s Features
- Battery Saver (profiles) creates a power plan profile to apply the predefined set of various settings which shall reduce the amount of power consumed by the PC.
{#personal_data_we_process_battery} Personal Data We Process
While using Battery Saver, we collect and process the following Service and Device Data (in addition to Billing Data or Account Data if relevant):
Service Provision (up to 12 months)
- To monitor service functionality
In-product Messaging (12 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand our users’ behavior (12 months)
- To improve users' overall experience by developing new features or products (up to 12 months)
Service Provision (up to 12 months)
- To monitor service functionality
In-product Messaging (12 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Service Provision (12 months)
- To check for compatibility issues in automated crash dumps
In-product Messaging (12 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (12 months)
- To better understand users’ behavior
- To introduce a new feature or product based on previous experience
Service Provision (up to 12 months)
- To set up a proper product language version for Windows
In-product Messaging (12 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (12 months)
- To better understand users’ behavior based on approximate location
- To introduce a new feature or product based on approximate location
Service Provision (12 months)
- To recognize what features should be enabled or disabled, what product should be installed or uninstalled
In-product Messaging (12 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
The third-party analytics tool we use for Battery Saver is Google Analytics.
{#breachGuard} BreachGuard
{#official_product_name_breach} Official Product Name
{#core_functionality_breach} Core Functionality
Our goal is to enable people to take back their privacy online. Help remediate past breaches and minimise the risk of abuse of their data in the future.
- Helping users to discover and fix online privacy threats.
- Help prevent data collection by advertising companies and data brokers, depending on region.
- Educating users about privacy and security online.
{#what_are_products_features_breach} What are Product’s Features
- Risk Monitor provides dark web monitoring for leaked personal information. BreachGuard leverages a comprehensive database of the dark web - it works to detect whether users have been compromised in a breach and their information is exposed on the dark web. If we identify new breaches we alert you based on the email address you submitted. This is done in cooperation with our partner SpyCloud which checks your credentials against its repository of stolen accounts. For further information please refer to its privacy policy here. The feature also has the capability, if you consent, to scan your browser for weak, reused or breached passwords and provides instructions to fix these passwords.
- Personal info remover submits opt-out requests on your behalf to available data brokers in North America.
- Privacy Advisor provides updates and guidance related to online privacy, including but not limited to: recent data breaches and guides to optimize your privacy for social media sites and other common services. If you opt-in, this functionality will process your bookmarks and browsing history to improve the quality of content so we can distinguish guides which are relevant to you (we are not processing full urls but we need only the domain name).
- Identity Assist We have partnered with a third party, Generali Global Assistance, to provide Identity Assist in BreachGuard. The service consists of two sub-features, ScamAssist and Identity Resolution. ScamAssist specialists act as trusted advisors to customers by helping them identify which of the solicitations they have received are potentially fraudulent. Resolution Specialists are available 24/7 to educate customers about how identity theft and cyberthreats occur, as well as provide tips and tools to help keep their online identity and digital privacy secure. Note we do not process any personal data from your interaction with Generali, Generali does, see its privacy policy here.
{#personal_data_we_process_breach} Personal Data We Process
By default, BreachGuard processes locally on your system the following data:
- Names (first name, middle name, last name), address (street, city, country, state, zip code), phone number, email and date of birth - to send data opt-out requests on your behalf via Personal Info Remover.
- Browsing information (URL) and bookmarks - to highlight relevant privacy guides.
This data is not sent to our environment.
While using BreachGuard service, we collect and process data in our environment about you and your device in the following situations:
Service Provision (while active)
- To check and monitor for breaches
Service Provision (24 months)
- To improve user experience and application performance
Product and Business Improvement (39 months)
- For development of new features or products
OS Version, BreachGuard Application Version, Activation Key
E.g. Windows 10, BreachGuard v1.2.0
Service Provision (24 months)
- For users’ support and troubleshooting
In-product Messaging (24 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (39 months)
- For development of new features or products
- To understand the users’ behavior and product development planning
Service Provision (24 months)
- For users’ support and troubleshooting as well as rendering the data broker removal service
Product and Business Improvement (39 months)
- For development of new features or products
Hardware Data
e.g. Device Model (e.g. Windows 10 (13-inch 2017), RAM (Random Access Memory), GPU (Graphical Processing Unit), and Central Processing Unit (CPU)
Service Provision (24 months)
- For users’ support and troubleshooting
Product and Business Improvement (39 months)
- For development of new features or products
{#cleaner} Cleaner
{#official_product_name_cleaner} Official Product Name
AVG Cleaner for Android (“Cleaner for Android”)
{#core_functionality_cleaner} Core Functionality
Cleaner for Android helps detect and remove unnecessary files to free up storage space. Equally, it can help stop running processes to optimize device performance.
{#what_are_products_features_cleaner} What are Product’s Features
- App Overview allows to browse installed and pre-installed applications, provides functionality to uninstall or stop. In particular, this feature relies on processing device provided stats about other apps. These stats are processed locally (on device) in order to provide the service.
- Media Overview provides an overview of files broken down by type (e.g. images, audio files, video). This feature does not need any specific data processing outside of operations made locally (on device).
- Automatic Profiles allows you to select conditions where desired actions (system settings changes) should be applied by this product. For example one can automatically decrease screen brightness when at home. Location based condition require permission to get location data, however these data are never transmitted from the device and all are processed locally.
- Cloud Transfers allows you to backup their files to an external cloud storage. We are using Google Drive and Dropbox APIs to do so, e.g. you can login using their Google or Dropbox credentials to establish such connections. Note credentials are not visible to us.
{#personal_data_we_process_cleaner} Personal Data We Process
While using Cleaner for Android, we collect and process the following Service and Device Data (in addition to Billing Data for paid version):
Service Provision (36 months)
- To monitor service functionality
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (14 months)
- To monitor messaging performance
Service Provision (36 months)
- Replaced with city/country for delivering geo-specific changes to app’s configuration (both local or remote)
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To monitor messaging performance (14 months)
Service Provision (36 months)
- To ensure continuous functionality (installations, versions, updates, settings) and map how users interact with our product
In-product Messaging (24 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand our users’ behavior and users’ acquisition (14 months)
- To consider roadmap for type of features and products we want to develop in future (36 months)
Service Provision (36 months)
- For counting users, ensuring functionality and stability
In-product Messaging (24 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand our users’ behavior (14 months)
- To recognize reinstalls of the app on the same device (39 months)
Third-party Ads (not stored after provision)
- We process Advertising ID only for IronSource which allows it to place advertisements
Service Provision (36 months)
- To ensure functionalities of the product and its features
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand our users’ behavior (14 months)
- To determine whether a new feature or product should be developed for subset of users (36 months)
Service Provision (36 months)
- Delivering geo-specific changes to app’s configuration (both local or remote)
- Related to Battery Profile feature, as users can set being in a certain location as a trigger to automatically launch a Battery saving profile.
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand users’ behavior based on approximate location (14 months)
- To introduce a new feature or product based on approximate location (36 months)
Service provision (36 months)
- To provide insights, such as usage stats to help identify unused apps (storage cleaning opportunity), drain impact (battery, data) to help identify apps that have significant effect on device resources, or notification stats to help identify “noisy” apps which can be “muted” by links to system settings
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (14 months)
- To better understand users’ behavior
Service provision (36 months)
- For functionality of our features, providing error messaging
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand users’ behavior (14 months)
- To introduce a new feature or product based on previous experience (36 months)
These are the third-party analytics tools we use for Cleaner for Android:
- Google Firebase Analytics and Crashlytics for Android
- AppsFlyer
- Singular
The free version of Cleaner for Android serves relevant third-party advertisements. These are the advertising partners we use for this product:
- Google AdMob
- Amazon
- Facebook Audience Network
- InMobi
- AppLovin
- Unity Technologies
- IronSource
For further information regarding our third-party ads partners, including their privacy policies, please refer to our Consent Policy.
{#driver-updater} Driver Updater
{#official_product_name_driver} Official Product Name
{#core_functionality_driver} Core Functionality
Driver Updater provides scan and potential update or fix of outdated drivers on a users’ PC to optimize it for better performance and help avoid potential crashes or malfunctions.
{#personal_data_we_process_driver} Personal Data We Process
While using our Driver Updater services, we collect and process data about you in the following situations:
Service Provision (12 months)
- To monitor service functionality
In-product Messaging (12 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (12 months)
- To monitor messaging performance
Service Provision (12 months)
- To ensure continuous functionality (installations, versions, updates, settings) and map how users interact with our product
In-product Messaging (12 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (12 months)
- To better understand our users’ behavior
- To introduce a new feature or product based on previous experience
Service Provision (12 months)
- For ensuring continuous functionality and breaking down entries in database
In-product Messaging (12 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (12 months)
- To better understand our users’ behavior
- To introduce a new feature or product based on previous experience
Service Provision (12 months)
- To check for compatibility issues in automated crash dumps
In-product Messaging (12 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (12 months)
- To better understand users’ behavior
- To introduce a new feature or product based on previous experience
Service Provision (12 months)
- To monitor service functionality
In-product Messaging (12 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (12 months)
- To better understand our users’ behavior
- To introduce a new feature or product based on previous experience
Service Provision (12 months)
- To set up a proper product language version for Windows
In-product Messaging (12 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (12 months)
- To better understand users’ behavior based on approximate location
- To introduce a new feature or product based on approximate location
Service Provision (12 months)
- To recognize what features should be enabled or disabled, what product should be installed or uninstalled
In-product Messaging (12 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
The third-party analytics tools we use for Driver Updater for Desktop is Google Analytics.
{#management-console} Management Console
{#official_product_name_console} Official Product Name
{#core_functionality_console} Core Functionality
The management console makes it easy to deploy various protection services to multiple devices, manage all devices from one place, mix and match device types, schedule regular scans, and quickly add more devices.
Please note that through this Cloud Management Console certain settings related to privacy are managed by and information from managed devices is accessible to the administrator of the console or the Managed Service Provider you chose. You, as a user, are informed about the role of the administrator during the installation. Businesses are responsible for informing you about this fact and instructing administrators about best practices to ensure users’ privacy.
{#what_are_products_features_console} What are Product’s Features
- Monitor Device Security uses the console to monitor the health of all managed devices from one place, reviews the number of blocked threats, schedules regular scans, and more.
- Management Dashboard lets you view all alerts at a glance, address issues, and get the insight you need to make informed security decisions and stop threats that might be spreading among managed devices.
- Master Agent selects a device as the Local Update Server where all updates can be downloaded and saves bandwidth by scheduling and distributing updates to all endpoints in your network when it’s convenient.
- Policies sets up security policies for all managed endpoints, such as scans, firewall, updates, and shutdowns to ensure optimal security for the entire network.
- Updates remotely downloads and distributes virus and program updates to all devices from one console to save time and bandwidth.
- Notifications send instant email notifications on security threats or network issues that need your attention, including outdated antivirus applications, extended device inactivity, and additional device update.
- Reporting provides detailed reports that include blocked threats, task lists, and protected devices, making it simple to improve security and customize protection.
- Subscriptions lists all valid subscriptions, licenses, and upgrade/downgrade options.
- Network Discovery scans your network for connected devices to bring visibility over what devices should be taken care of.
- Patch Management scans for missing operating system updates and third-party application patches and enables remote installation of those patches to resolve application vulnerabilities of endpoints.
- USB Protection is a service allowing you to control access to USB flash drives, external HDDs, optical discs, memory cards, digital cameras, smartphones (Windows only), tablets (Windows only), and other devices that have storage capabilities. With this service, removable devices won’t be able to access your end users’ data without permission.
{#personal_data_we_process_console} Personal Data We Process
We process only the following Data (in addition to Account Data and Billing Data if you purchased paid services or products from us):
Service Provision
- For ensuring continuous functionality and breaking down entries in database
Product and Business Improvement
- To better understand our users’ behavior
- To introduce a new feature or product based on previous experience
Service Provisioning
- To better identify and manage devices detected on the network
- To determine whether it supports installation of Avast services
Service Provision
- To check for compatibility issues in automated crash and agent log dumps
Product and Business Improvement
- To better understand users’ behavior
- To introduce a new feature or product based on previous experience
Service Provision
- To determine which application needs to be updated, to provide support and troubleshooting
Service Provision
- For security prerequisites (e.g. DNS settings check, port restrictions enabling or remote deployment)
Product and Business Improvement
- To introduce a new feature or product based on previous experience
Service Provision
- For admins to have a possibility to localize their devices
Service Provision
- For admins to see which devices were active and when and determine the risk profile
Service Provision
- To set up a proper product language version
In-product Messaging
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand users’ behavior based on approximate location
- To introduce a new feature or product based on approximate location
Service Provision
- To set the right language settings
In-product Messaging
- To send campaigns localized based on users’ language
Service Provision
- For ensuring continuous functionality of notifications
Service Provision
- For the functionality of malware scanning and analysis
Service Provision
- For administrators to review and analyze what threats were detected in the network, files or emails
Service Provision
- For protection, detection and blocking of malicious or restricted content
Service Provision
- For administrators to have an overview of running services and expiration dates
Service Provision
- To provide reporting capability for admins and to ensure continuous functionality (installations, versions, updates, settings) and map how users interact with our product
In-product Messaging
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand our users’ behavior
- To introduce a new feature or product based on previous experience
Service Provision
- To provide record of changes in application and endpoints
Service provision
- To provide access and services, possibility to send reports or notifications about security events or product updates
Service provision
- To provide access to the product
Service Provision
- To provide support and to contact the company when needed
- To process product purchases
- To renew & license products
Service Provision
- To offer the right solution based on the type of the company
We will process the data described above only as long as necessary for the purposes we described. We delete the data we collected within 60 days after the termination of the service.
The third-party analytics tool we use for Business Management Console is Google Analytics.
{#online-security} Online Security
{#official_product_name_security} Official Product Name
{#core_functionality_security} Core Functionality
Online Security is a browser extension (or plug-in) that helps check if the site is malicious or phishing.
{#what_are_products_features_security} What are Product’s Features
- Antivirus checks the links in search results for potentially malicious webpages.
- Anti-phishing helps identify and block phishing sites trying to steal your data.
- Anti-tracking helps block tracking cookies that collect data on your browsing activities.
- Marking Search Results works to determine if the site is safe or not even before the user visits it.
- Advertising Data Collection helps opt out from ads based on user personal interests.
- Privacy Advisor allows optimizing privacy settings on the most popular online platforms via step-by-step guidance.
- Global Privacy Control is a third-party solution we have implemented in the settings that is designed to send websites a 'GPC' signal requesting to opt out of selling or sharing personal information on that website. See the specifics here.
{#personal_data_we_process_security} Personal Data We Process
While using Online Security & Privacy, we process the following Service and Device Data:
Service Provision (24 months)
- To check if URLs and the preceding referral domains or URLs (as applicable) are malicious or not to identify its source for threat analysis
Usage data
(open extension, rated site, disabled trackers, change settings, site blocked)
Service Provision (24 months)
- To ensure functionality (installations, versions, updates, settings), map how users interact with the app and improve its design or flows.
Product and Business Improvement (24 months)
- To measure user’s behavior in UI and how user interacts with the extension
Service Provision (24 months)
- To distinguish unique malware hits and evaluate it in our systems
Product and Business Improvement (24 months)
- To measure product telemetry and calculate statistics
Product and Business Improvement (24 months)
- To obtain usage statistics
Product and Business Improvement (24 months)
- To obtain usage statistics, evaluate our messages and perform feature A/B testing
Service Provision (24 months)
- To detect country specific malware campaigns
Product and Business Improvement (24 months)
- To measure product telemetry and calculate statistics
Service Provision (24 months)
- To make sure we communicate in right language
Product and Business Improvement (24 months)
- To measure product telemetry and calculate statistics
Service Provision (24 months)
- To being able to turn on Bank Mode which works only when Antivirus is installed and offers to user to open page in a safe sandbox environment on sensitive sites (banking)
Online Security & Privacy does not process Account or Billing Data.
The third-party analytics tools we use for Online Security & Privacy is Google Analytics.
{#safeprice} SafePrice
{#official_product_name_price} Official Product Name
{#core_functionality_price} Core Functionality
SafePrice is a browser extension that will show you relevant price comparison and discount coupons.
{#what_are_products_features_price} What are Product’s Features
- Discount coupons and other promotional offers are typically provided by store owners to incentivize purchases. This means that these coupons are relevant to specific domains, and sometimes specific pages only. In order to be able to offer relevant coupons, we need to check the current page URL against a list of available offers.
- Price Comparison looks for specific portions of the HTML code which allows it to identify basic information about the product you are shopping for - product name, SKU and current price. We then compare this information with a database of prices provided by our partners, and offer cheaper prices for the same product where available.
Information about available offers, coupons or cheaper prices is obtained from CouponFollow or Ciuvo. We request this content based on the information obtained from the page, your language settings, country level location and search query within SafePrice. Once you click on the offer, your request will be processed by CouponFollow/NextGen Shopping (in accordance with their privacy policy) or Ciuvo according to its privacy policy.
{#personal_data_we_process_price} Personal Data We Process
While using SafePrice, we process the following Service and Device Data:
Service Provision (36 months)
- To display discount coupons and price comparison offers relevant to the website that you are visiting
Service Provision (36 months)
- If submitted by you, to search for relevant products and discount coupons
Service Provision (36 months)
- To display price comparison offers relevant to the product that you are shopping for
Service Provision (36 months)
- To tell whether the offers you received are relevant and up-to-date, and collect product feedback
Product and Business Improvement (36 months)
- To develop new products based on the user’s feedback
Service Provision (36 months)
- For ensuring continuous functionality and breaking down entries in database
Product and Business Improvement (36 months)
- To measure product telemetry and calculate statistics
Product and Business Improvement (36 months)
- To obtain usage statistics
Service Provision (36 months)
- To make sure our offers are relevant and product features function as expected
Product and Business Improvement (36 months)
- To obtain usage statistics, evaluate our marketing campaigns and perform feature A/B testing
Service Provision (36 months)
- To make sure our offers are relevant, and collect statistics on SafePrice usage by country
Service Provision (36 months)
- To make sure our offers are relevant, and collect statistics on SafePrice usage by language
SafePrice does not process Account or Billing Data.
{#safeSearch} Safe Search
{#official_product_name_safeSearch} Official Product Name
Safe Search
{#core_functionality_safeSearch} Core Functionality
AVG Safe Search is a browser extension which overrides the browser’s default search engine to use Safe Search. It comes bundled with AVG Home Page, which makes the Safe Search web page your default home page when opening a new tab.
{#what_are_products_features_safeSearch} What are Product’s Features
- Safe Search provides website safety ratings to the User to provide a safer web browsing experience
- Home Page sets your home page to Safe Search
{#personal_data_we_process_safeSearch} Personal Data We Process
While using Safe Search, we process the following Service and Device Data:
Service Provision (24 months)
To check if URLs in search results are malicious and to identify its source for threat analysis
Service Provision (24 months)
To ensure functionality (installations, versions, updates, settings), map how users interact with the app and improve its design or flows
Product and Business Improvement (24 months)
To measure user’s behavior in UI and how user interacts with the extension
Service Provision (24 months)
To distinguish unique malware hits and evaluate it in our systems
Product and Business Improvement (24 months)
To measure product telemetry and calculate statistics
Product and Business Improvement (24 months)
To obtain usage statistics
Product and Business Improvement (24 months)
To obtain usage statistics, evaluate our messages and perform feature A/B testing
Service Provision (24 months)
To detect country specific malware campaigns
Product and Business Improvement (24 months)
To measure product telemetry and calculate statistics
Service Provision (24 months)
To make sure we communicate in right language
Product and Business Improvement (24 months)
To measure product telemetry and calculate statistics
{#secure-browser} Secure Browser
{#secure_browser_for_desktop_browser_desk} Secure Browser for Desktop
{#official_product_name_browser_desk} Official Product Name
AVG Secure Browser (“Secure Browser for Desktop”)
{#core_functionality_browser_desk} Core Functionality
Secure Browser for Desktop is a product currently offered for PC Windows and for macOS users
{#what_are_products_features_browser_desk} What are Product’s Features
- Browser Security & Privacy Center is built in Security & Privacy Center which is a curated collection of some key cybersecurity and privacy features, tools and settings, organized into one management console making it easier for you to control and manage your online privacy and security.
- WebShield helps protect you from accessing dangerous websites, such as fake sites, phishing sites, sites that have harmful programs such as adware, spyware, ransomware, viruses, or other malware that aim at stealing your information. It includes https scanning that decrypts and scans encrypted traffic of selected websites to help detect potential malware contained on sites using https connections. All scanning occurs locally on your PC during the HTTPS connection, and no one outside of your device can read or decipher the connection.
- Phishing protection helps detect potential new scam attempts by analyzing visited URLs and features related to website’s visual appearance for suspicious indications (brand impersonation prediction and other phishing threats).
- Privacy Cleaner works to clean your browser history, cookies including 3rd party, cached images, and other tracking scripts to help ensure that your online activity is private as well as free up space on your device.
- Privacy Guard is a built-in extension that helps make your online experience cleaner, faster, safer, and more private. It comprises Adblocker (helps stop ads from loading), Anti-tracker (helps block tracking scripts and cookies), and Anti-Fingerprint (helps disguise your browser fingerprint to prevent websites from tracking you) features all in one. Privacy Guard collects and displays the number of blocked 3rd party calls from external sources.
- Sync means you can sign into the browser. Your browsing data (including bookmarks, history, settings, open tabs, passwords, address, phone numbers, and payment information) will be then backed up and available across all your devices. If you sign into the browser, we receive information that you sync across devices in encrypted form, and we are not able to access it or read it.
- Built-in VPN (virtual private network) creates an encrypted connection between your device and the internet, helping secure your browsing data. This VPN feature does not track or store connection timestamps, session information, bandwidth usage, traffic data, IP addresses, or other similar data.
- Avast Addons Store is an online store that allows you to view and install a wide range of extensions.
- Extension Guard is a built-in extension that helps protect against spammy, fake, or malware browser extensions.
- Webcam Guard helps protect against unauthorized access to your device camera.
- Video Downloader is an extension that allows you to convert and download videos from YouTube and other social media platforms.
- HackCheck - is a feature that allows you to check if your email address has been involved in a data breach.
- Accuweather widget - used to display weather information on the new tab page based on the approximate location (derived from the IP address) and device model/OS.
- Coupons - used to track and offer coupon codes and deals from online merchants to help you save money. The service is powered by our partner NextGen Shopping, LLC.
- Vio/FindHotel (Hermes SDK) helps users compare hotel prices while browsing supported travel websites. The extension identifies eligible travel pages, extracts the information required to perform a price comparison, retrieves hotel offers from the Vio Partners API, and displays those offers directly within the browsing experience through buttons, banners, and pop-up elements. Telemetry (events such as pop-up/button displayed, page type category) is page-view based and not tied to a user or device. No persistent user identifiers, full URLs, search terms, paths, or query strings, device fingerprints, IP addresses are collected by the SDK in telemetry payloads. Telemetry is limited to essential signals needed for core functionality, quality assurance, and debugging. FindHotel privacy policy is available on www.vio.com.
{#personal_data_we_process_browser_desk} Personal Data We Process
By default, Secure Browser for Desktop processes locally on your system the following data:
- Browsing history information; for example Secure Browser for Desktop may store the URLs of pages that you visit, a cache of text, images and other resources from those pages. If the pre-rendering feature is turned on, a list of IP addresses linked to those pages may also be stored for some period of time;
- Name, surname, email or passwords to help you fill out forms or signs in to sites you visit;
- Permission that you have granted to websites;
- Cookies or data from websites that you visit;
- Data saved by add-ons;
- Records of what you downloaded from websites;
- IP addresses are not stored, only used for product localization and analytics purposes based on approximate location (city/country level);
- Passwords and associated information within the Password Manager feature.
This data is not sent to our environment. You can manage this data within Secure Browser for Desktop in the Settings page.
However, if you enable the Sync feature, we will process relevant browsing data in our environment to ensure the sync across your devices.
In our environment we process the following Service and Device Data (in addition to Account Data and Billing Data, if relevant) while using Secure Browser for Desktop:
Service Provision (36 months)
- For the WebShield feature, a subset of URLs is processed in our backends for protection, detection, blocking, quarantining and deleting of malicious software or attacks.
Service Provision (36 months)
- To ensure functionality (installations, versions, updates, settings), map how users interact with the application and improve its design or flows
In-product Messaging (24 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand our users’ behavior (up to 60 months)
- Findings about product have an effect on the design or layout of the new one (36 months)
Product and Business Improvement (36 months)
- To improve the product or its feature based on the user’s feedback
Service Provision (36 months)
- To ensure functionality and prevent crashes based on the user’s feedback
Product and Business Improvement (36 months)
- To improve the product or its feature based on the user’s feedback
Service Provision (3 months)
- If you enable the Sync feature to ensure the sync of browser data across devices. If you disable the Sync feature, data is deleted within 3 months.
Service Provision (36 months)
- If you enable the VPN feature to ensure the functionality (installations, versions, updates, settings), map how users interact with the application and improve its design or flows
Product and Business Improvement (36 months)
- If you enable the VPN feature, for product improvements, and development planning as we aim at developing best-in-class products
Service Provision (36 months)
- This data is needed for the Coupons feature to work properly and offer coupon codes and deals from online merchants.
Service Provision (36 months)
- For ensuring continuous functionality and breaking down entries in database
In-product Messaging (24 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand our users’ behavior (60 months)
- To introduce a new feature or product based on previous experience (36 months)
Service Provision (36 months)
- To check for compatibility issues in automated crash dumps
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand users’ behavior (60 months)
- To introduce a new feature or product based on previous experience (36 months)
Service Provision (36 months)
- Setting up a proper product language version for Windows
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand users’ behavior (50 months)
- To introduce a new feature or product based on country (36 months)
Service Provision (36 months)
- To define rules of how the Browser should behave in relation to extensions installed (e.g. exceptions in scanning, filtering, notifications, whitelisting, blacklisting)
In-product Messaging (6 months)
- To inform users about extension features and other available solutions
Product and Business Improvement
- To better understand users’ behavior (60 months)
- To introduce a new feature or product based on user engagement and preferences (36 months)
Service Provision (36 months)
- To recognize what features should be enabled or disabled, what product should be installed or uninstalled
Product and Business Improvement (60 months)
- To better understand users’ behavior
Service Provision (36 months)
- To provide import functionality, improve user onboarding and product experience
Product and Business Improvement
- To better understand users’ behavior (60 months)
- To introduce a new feature or product based on previous experience (36 months)
The third-party analytics tools we use for Secure Browser for Desktop are:
- Google Analytics
- Mixpanel
Secure Browser for Desktop cooperates with these search engines:
For further information regarding these search engines please refer to their privacy policies under the links above.
Secure Browser for Desktop serves advertisements in cooperation with:
For further information regarding these partners please refer to their privacy policies under the links above.
{#secure_browser_for_mobile_browser_mob} Secure Browser for Mobile
{#official_product_name_mobile_mob} Official Product Name
AVG Secure Browser for Android and AVG Secure Browser for iOS (collectively as “Secure Browser for Mobile”)
{#core_functionality_browser_mob} Core Functionality
Secure Browser for Mobile is a mobile browser offered for Android and iOS users.
{#what_are_products_features_browser_mob} What are Product’s Features
- Browser Security & Privacy Center is built in Security & Privacy Center which is a curated collection of some key cybersecurity and privacy features, tools and settings, organized into one management console making it easier for you to control and manage your online privacy and cybersecurity.
- Adblock helps stop ads being shown in your browser using publicly available blocking lists.
- Anti-Tracking helps prevent the user from being tracked across websites by avoiding tracking cookies to be created. This is done using publicly available blocking lists.
- Anti-Fingerprinting helps prevent the user from being tracked across websites using browser fingerprinting techniques. As fingerprinting itself cannot be prevented or avoided, this feature alters the digital fingerprint of the user's browser in a way that third-party sites should not be able to re-identify it.
- Web Shield helps protect you from accessing dangerous websites, such as fake sites, phishing sites, sites that have harmful content such as adware, spyware, ransomware, viruses, all types of other malware that aim at stealing your information.
- Built-in VPN (virtual private network) creates an encrypted tunnel between your device and the internet, making your browsing data safer.
- Security Scanner feature will scan the device, its internet connection and browser configuration for threats and vulnerabilities, process the findings, and display a result screen with potential improvements.
- Nuke works to clean your browser history, cached images, cookies including both first-party and third-party cookies, and other junk.
- Remove Site Data helps clean your browser history, site cookies, and offline data with the current site.
- Video Downloader enables you to download videos from supported websites to your device.
- Media Vault allocates your files, including those you download during your browsing sessions, to the browser application’s encrypted file system. These files are stored on your device and are accessible through the browser application.
- Secure Mode encrypts your DNS queries, helps stop ads being shown in your browser, prevent your browsing history from being stored, and remove any tracking cookies (both first-party cookies and third-party cookies) or web cache you pick up during that browsing session.
- Secure & Private Mode creates an encrypted tunnel between your device and the internet, encrypts your DNS queries, helps stop ads being shown in your browser, prevent your browsing history from being stored, and remove any tracking cookies (both first-party cookies and third-party cookies) or web cache you pick up during that browsing session.
- PIN Protection helps secure your device by locking access to the browser application on your device with a unique code. Your PIN Code is encrypted on device and is not stored on any servers.
- Sync means you can sign into the browser using your account. Your browsing data (including bookmarks, history, settings, open tabs, passwords, address, phone numbers, and payment information) will be then backed up and available across all your devices. All backed-up data is encrypted.
- Privacy Statistics are showing the users’ the advantage of our AdBlock and VPN through numbers, by presenting the number of ads blocked, number of malware blocked by our Web Shield, amount of browsing data protected by our VPN.
{#personal_data_we_process_browser_mob} Personal Data We Process
By default, Secure Browser for Mobile processes locally on your system the following data:
- Browsing history information; for example Secure Browser for Mobile may store the URLs of pages that you visit, a cache of text, bookmarks, zones, images and other resources from those pages.
- Permission that you have granted to websites;
- Cookies or similar technologies such as pixel tags and web beacons from websites that you visit;
- Records of what you downloaded from websites when using Media Vault.
- Passwords and associated information within the Password Manager feature.
This data is not sent to our environment. You can manage this data within Secure Browser for Mobile under the “Browsing Mode Settings” and “Data Settings” section of the Security & Privacy Settings page.
If you enable the Sync feature, we will process Sync data in our environment to ensure the sync across your devices.
In our environment we process the following Service and Device Data while using Secure Browser for Mobile (in addition to Account Data and Billing Data, if relevant):
Service Provision (per session)
- Replaced with country for delivering geo-specific changes to configuration (both local or remote)
- For prerendering feature functionality, if activated
Service Provision (36 months)
- To ensure functionality (installations, versions, updates, settings), map how users interact with the application and improve its design or flows
In-product Messaging (24 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand our users’ behavior (up to 24 months)
- Findings about product have an effect on the design or layout of the new one (24 months)
Service Provision (3 months)
- If you enable the Sync feature to ensure the sync of browser data across devices
Service Provision (24 months)
- To ensure functionality (installations, versions, updates, settings) and to track users subscription trials and purchases
In-product Messaging (24 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand our users’ behavior (24 months)
- To introduce a new feature or product based on previous experience (24 months)
Service Provision (36 months)
- To check for compatibility issues in automated crash dumps
Product and Business Improvement
- To better understand users’ behavior (24 months)
- To introduce a new feature or product based on previous experience (48 months)
These are the third-party analytics tools we use for Secure Browser for Mobile:
- Google Firebase Analytics and Crashlytics for Android
- Appsflyer
- Singular
Secure Browser for Mobile cooperates with these search engines:
Secure Browser for Mobile serves advertisements in cooperation with:
For further information regarding these partners please refer to their privacy policies under the links above.
{#secure-identity} Secure Identity
{#official_product_name_identity} Official Product Name
AVG Secure Identity
{#core_functionality_identity} Core Functionality
Secure Identity helps keep yourself safe with advanced identity protection. Depending on the region and product version, Secure Identity – may include features such as Financial Monitoring (US, UK, Australia, New Zealand), Credit Monitoring (only US), dark web alerts to help you determine if your identity has been compromised, identity theft reimbursement (US, Australia, New Zealand), and restoration support.
{#what_are_products_features_identity} What are Product’s Main Features
- Dark Web Monitoring helps monitor the dark web and notify you if we find your information.
- Identity and Social Security Alert: Alerts you if your Social Security Number, name, address, or date of birth are used to open credit or services, helping you detect unauthorized activity early.
- Restoration: Identity Restoration Specialists are on-hand to evaluate your fraud claim, work with you and parties relevant to your case and advise on external services that can help resolve your claim.
- Stolen Wallet Assist: If your wallet is stolen, we’ll provide you with guidance on how to cancel or replace credit cards, driver’s licences, insurance cards and more.
- Credit Monitoring: Monitors your credit files and notifies you of key changes such as the opening of new accounts, credit inquiries, exceeding credit limits, or missed payments for early fraud detection.
- Financial Monitoring: Helps protect your finances against fraud with alerts that notify you of cash withdrawals, balance transfers and large purchases.
- Identity Theft Reimbursement: Reimburses certain out-of-pocket expenses and lost wages if your identity is stolen.
- Avast Assistant: AI-powered assistant providing identity-related guidance.
{#personal_data_we_process_identity} Personal Data We Process
We collect and process the following Service and Device Data (in addition to Account Data and Billing Data, if relevant):
- Identity-related information incl. email, phone, address, social security number or other national identifier, credit card, bank account, insurance ID, driver’s license, mother’s maiden name, verbal passcode, social account.
- Identity-related information of your children (if you are purchasing a family tier protection) incl. child’s name, social security number, date of birth, physical address, email address and phone number
- Alerts concerning credit scores, credit reports, bank transactions and alter information.
Service Provision
- To deliver the services and features that you have selected. (Social security number or other national identifier, date of birth credit card, bank accounts, mother’s maiden name, driver’s license, verbal passcode, insurance ID and social account information is deleted no later than 6 months after the termination of the service, other data no later than 36 months)
Product and Business Improvement (36 months)
- To help us to further understand the usage and develop and improve the performance of our products
Service Provision (36 months)
- For counting users, ensuring functionality and stability
In-product Messaging (24 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand our users’ behavior (14 months)
- To recognize reinstalls of the app on the same device (39 months)
Third-party Ads (not stored after provision)
- We process Advertising ID only for IronSource which allows it to place advertisements
Service Provision (36 months)
- To ensure functionalities of the product and its features
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand our users’ behavior (14 months)
- To determine whether a new feature or product should be developed for subset of users (36 months)
Service Provision (36 months)
- Delivering geo-specific changes to app’s configuration (both local or remote)
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand users’ behavior based on approximate location (14 months)
- To introduce a new feature or product based on approximate location (36 months)
{#secure-vpn} Secure VPN
We are a leading provider of cybersecurity and privacy tools and therefore we are deeply committed to protecting and respecting your privacy. Our VPN Policy (together with any other documents referred to in it) sets out the basis on which any data we collect from you, or that you provide to us, will be processed by us.
{#tuneup} TuneUp
{#official_product_name_tune} Official Product Name
AVG TuneUp for Windows, AVG TuneUp for Mac (collectively as “TuneUp”)
{#core_functionality_tune} Core Functionality
TuneUp is an ultimate tune-up program which helps speed up and clean your PC (Windows and Mac), updates installed apps, and works to fix other problems.
{#what_are_products_features_tune} What are Product’s Features
TuneUp for Windows:
- Maintenance scans and helps delete registry items, shortcuts, system and programs temp or unnecessary files, browser caches, history and cookies.
- Program Deactivators scans and helps disable installed third-party programs which have background, startup or scheduled tasks.
- Software, Disk or Browser Cleaner work to scan and temporarily hide or uninstall third-party programs, offers to delete unnecessary files from disk or browser history.
- Fix Problems scans and works to fix common Windows problems which might put PC at risk (e.g. missing Windows updates, administrative shares on public folders).
- Disk Doctor or Defrag scans for potential errors and works to fix system drive or defrag your system drive.
- Software Updater scans and updates third-party programs and their versions installed on PC.
- Cloud Cleaner feature helps users manage their cloud storage (optimize, remove duplicates) by checking metadata associated with stored files and pictures. Files and pictures are not downloaded or stored by us. To connect to Google Drive, we need to ask Google for permission to use its APIs. Google allows companies to use its APIs only if they undertake to limit its use of information accessed through the APIs. As a result, Product’s use and transfer to any other product of information received from these Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
TuneUp for Mac:
- Clutter Scan scans and helps delete application caches, log files, trash, downloads folder, development junk. It looks for similar data on connected external drives as well. Only data on the amount of KB and cleaned is processed.
- Find Duplicates scans for duplicate files in directories selected by you. Only data on the amount of KB and duplicate files found and cleaned is processed.
- Find Photos scans photos and evaluates their quality and similarity to help you decide which you want to keep. Only data on the amount of KB and photos found and cleaned is processed.
- Uninstall Apps scans and removes applications and programs for which it is necessary to process app name, size, version and last date of its usage.
{#personal_data_we_process_tune} Personal Data We Process
While using TuneUp, we collect and process the following Service and Device Data (in addition to Billing Data or Account Data if relevant):
Service Provision (up to 12 months)
- To monitor service functionality
In-product Messaging (12 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement
- To better understand our users’ behavior (12 months)
- To improve users' overall experience by developing new features or products (up to 12 months)
Service Provision
- To help manage storage of files (24 hours)
- To monitor service functionality and make it more reliable (90 days)
Service Provision (up to 12 months)
- To identify correct installation
In-product Messaging (12 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Service Provision (up to 12 months)
- To check for compatibility issues in automated crash dumps
In-product Messaging (12 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (up to 12 months)
- To better understand users’ behavior
- To introduce a new feature or product based on previous experience
Service Provision (up to 12 months)
- To set up a proper product language version for Windows
In-product Messaging (12 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (12 months)
- To better understand users’ behavior based on approximate location
- To introduce a new feature or product based on approximate location
Service Provision (up to 36 months)
- Our other apps to know which products users already have on their computer
- Third-party applications or programs installed on users’ computers to improve Cleanup Sleep Mode, Software Cleanup and Software Updater functionality
In-product Messaging (6 months)
- To inform users of problems that will not be solved by the currently installed product and to offer users a solution to the detected problem
Product and Business Improvement (up to 36 months)
- To improve the users' overall experience by developing new features and products
- To understand/estimate market opportunity for new products and new features
The third-party analytics tool we use for TuneUp is Google Analytics.